Add to my scathingly biased view of these scumbags the survey results done by PC Authority that says that one half of all Telstra customers would not recommend the service to a friend. A fifty percent customer satisfaction rate is not a good thing people.
Out of every product and service in the entire survey, nobody else’s scores were worse. Ross concluded, ‘Our survey is very clear: Australia’s biggest tech company is also its worst’.- PC Authority about Telstra, 30th November 2006
It is also interesting to note that the survey suggests that people trust some online shops more than they trust the physical walk-in variety with the highest "brick-and-mortar" shop being 15th on the list and Harvey Norman ending up at 36 out of 37!