Friday, December 21, 2007

They respond to threats.

I've been on the phone to LG today. Before that I called the ACCC and explained my situation. They said that I was entitled by law to either a full replacement or a full refund. Armed with this information I rang LG and demanded that they resolve my issue immediately and told them if they weren't able to I would be taking the matter to the Office of Fair Trading. After two hours on the phone and speaking to three different people, I was informed that they have agreed to ship a replacement unit out. I should expect it to be installed by January 2008. My original service call to them was on 25th July 2007 - the middle of winter - so it's been five months almost to the day that a huge world-wide company has failed to repair my air conditioner.

They have now agreed to send a replacement unit. They told me not to expect it to be installed until next year as Christmas is upon us.

Fantastic.

1 comment:

Brocko said...

They say "Shit happens." I have no idea who "they" are, but they couldn't be more wrong. Shit doesn't just happen. Shit comes from arseholes.
It only follows that, sometimes, we must be arseholes to make shit happen.
In the insightful words of Trey Parker, from the film Team America "There are three kinds of people in this world..."
Well... You get the picture.